Q. I need help with computers or printing.

Answer

University Information Technology Services (UITS) is available to assist you with a variety of questions related to computers and technology. To receive assistance, you may visit the walk-up HelpDesk in the library, or you may call their support line at (765) 455-9315. The UITS Support Center is located in room KA127 in the library.

Here are some areas with which UITS assists: (list is not exhaustive)

  • Antivirus software installations;
  • Connecting to a WiFi network;
  • Formatting and printing a poster;
  • How to print (from Canvas, software applications, and laptops; one-sided or two-sided);
  • IU network and e-mail accounts (including resetting passphrases and security questions);
  • Microsoft software applications;
  • Printing problems;
  • Scanners and copiers;
  • Software updates; and
  • Using Canvas. (Note: Faculty may direct questions about Canvas to CTLA.)

If you would like consultative training on a technology, or help setting up your laptop, please contact the UITS Kokomo IT Training staff via phone at (765) 455-9589 or via e-mail at kotrain@iu.edu. More details about IT Training services are available on the IT Training & Consulting website.

Answers to frequently asked technology questions are also available in the IU Knowledge Base: https://kb.iu.edu/.

  • Last Updated Jan 18, 2018
  • Views 16
  • Answered By Angie Pusnik

FAQ Actions

Was this helpful? 0   0

Contact Us